REMOVAL OF SURETY

I app**** to be removed as a surety holder from a home loan bond and a letter from Standard Bank dated 31 December 2015 confirmed that this had been implemented. Recently I checked my credit record on Clearscore and this indicated that my surety was still active and affecting my credit record. I did contact Standard Bank and this has apparently been resolved on the 21 December 2017. Confirmed by copy of letter dated 21 December 2017. As longtime client of Standard Bank, I am deeply disappointed in this service as this would have resulted in negative and unwarranted ramifications for my credit applications for two years. I now need to wait until this information is updated with the credit bureaus which I have been told could take up to a month. Contrary to this, I do need to commend the recent service provided by the Standard Bank staff who answered my phone calls in regards this matter.