JJvR
Jan Jansen van Rensburg

1 reviews | Active since Jun 2015

31 Aug 2015, 13:36

Removal of ATM

Dear Sir/Madam,<br> <br> It is with total shock that I today discovered the removal of the ATM in the Mandela Rhodes building, Cape Town. <br> <br> Firstly this ATM is in a very important tourist location. Your nearest ATM on Greenmarket square is closed after hours and also totally inadequate to handle the volume. The ATM at Mandela Rhodes complex was open 24/7 due to its secure indoors location. I run a bnb in the area and will now have no option but to divert my guests to use ABSA.<br> <br> Secondly this is the closest ATM to my place of work and residence. What type of consultation did you offer your card holders? NONE! Over the years I have gradually seen Standardbank branches and ATMs disappear at a steady pace in Cape Town CBD.<br> <br> You leave me no option but to investigate alternative banking services since you are obviously trying to force me into using non-Standardbank ATM's in order for you to maximize your income with over charged penalties.<br> <br> This course of direction in Standarbank's behavior is truly disgusting in this age of financial stress. <br> <br> Your's disgusted client,<br> Jan Jansen van Rensburg

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Replies (1)
Standard Bank
Standard Bank's reply01 Sept 2015, 07:47
Official
Hello MrComplain02,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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