QK
Quinten K

1 reviews | Active since May 2022

08 Oct 2022, 11:15

Relentless Harassment

I was recently unexpectedly Retrenched from work and had to activate my credit life policy on my personal loan and my claim was successful and they paid 6 months premiums into my term loan account on the 3rd of September which covers my Installments until the end of Jan at which point they said if I am still not working they will pay another 6 months installments, Standard bank has been harassing me for payment and bombarding me relentlessly with call after call and in some days in excess of 10 calls a day and endless messages saying I am in arrears and now even threatening to hand over my account to their lawyers for collection yet my credit life has paid 6 months in advance, I spoke to a consultant this morning who said he could see on the system the funds were paid and he would escalate the matter and apologized for the inconvenience however I am still getting messages threatening to hand me over etc this is the worst service i have received and am being made to feel like a ******** yet my account is up to date! As soon as this is resolved I will look to move to another bank this is ridiculous and blatant harrassment!

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Replies (3)
Standard Bank
Standard Bank's reply08 Oct 2022, 11:52
Official
Good Day Quinten

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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QK
Quinten K's update02 Nov 2022, 10:57
Reviewer Update
To date I have not been contacted by anyone from Standard Bank and I am still receiving payment threats and adverse credit profiling which I am now going to take up with the Banking Ombudsman
Standard Bank
Standard Bank's reply02 Nov 2022, 12:40
Official
Good day Quinten

We apologize that no feedback has yet been communicated with you. We have requested for an urgent update to be provided. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team ***