Release my account from hold please.

I'm not happy Standard Bank especially at complaints i was told that the matter on this *** has been resolved and I'll be contacted soon until today nobody has contacted me, and no matter has been resolved. I went to the branch they told to call at ***** complaints of which at transactional*****s they told me they know nothing about my closed account because the hold was placed at the branch and are the ones who remove that hold not them. Also, at the branch they said they can't remove the hold people of transactional***** are the ones who must remove that hold. I'm nowhere since last year 02 or 03 September 2022 my account it's still on hold I did submit all the required docs but still nothing is happening.