REJECTION OF OFFER

MY WIFE PASSED AWAY IN 2012. A DECEASED ESTATE WAS OPENED BECAUSE WE WERE MARRIED IN COMMUNITY OF PROPERTY. I WAS MISLED BY ONE ATTORNEY AFTER THE OTHER. AFTER NUMERIOUS VISITS TO STANDARD BANK HOMELOAN DIVISION IN SIMMONDS STREET JHB, I TRUSTED THAT EVERYTHING IS STILL ONGOING WITH THE FINALIZATION OF THE ESTATE AND I WAS INFORMED THAT ALL PAYMENTS ARE FROZEN FOR THIS TIME OF FANALIZING THE ESTATE. LAST WEEK OUT OF THE BLUE I RECEIVED A SHORT NOTICE FROM STANDARD BANK THAT OUR HOUSE WAS GOING TO BE AUCTIONED ON THE 13TH OF NOVEMBER 2015. THE ESTATE IS STILL ONGOING ACCORDING TO MY KNOWLEDGE. I IMMEDIATELY ON THE 5TH OF NOVEMBER WENT TO THE BANK WITH A OFFER TO WITHHELD THEM FROM AUCTIONING OUR HOUSE, THE LADY AT STANDARD BANK KHETIWE KHUMALO REFUSED TO SEE ME AND HUMILIATED IN FRONT OF THE OTHER CLIENTS BY FORCING ME TO SPEAK TO HER ABOUT MY PROBLEM OVER THE PHONE FROM THE RECEPTION ARE. SHE ALREADY MADE THE DECISION ON BEHALF OF THE FORCLOSURE MANAGEMENT TEAM OVER THE PHONE FROM RECEPTION AREA THAT MY OFFER WILL BE REJECTED. WITHOUT LOOKING AT DOCUMENTS AND REVIEWING THE HISTORY OF THE CASE. I FEEL LET DOWN BY THE STANDARD BANK FOR MISTREATING ME LIKE THIS, PLEASE HELP