1 reviews | Active since May 2010
Rejecting payments & blocking cards for no reason
This has been going on for years. Both in my personal account and business. You make a payment on your credit or debit card, then they stop the payment due to \security\" reasons. They claim that they try to phone, but the last time, all I received was an SMS at 1.30am. <br> <br> I have NEVER claimed a charge-back or reported a ****** card, yet they destroy my business by stopping payments and giving my company a bad record. It has affected my clients and me personally. They always promise to escalate it yet nothing happens. This goes on and on every couple of weeks, for many years.<br> <br> To stop a payment and block a card when I have finds in it, is bordering ********. Next time this happens, I will consult my attorney and sue for damages. It is unacceptable and idiotic. Stopping a payment to Google that I make multiple times a month for years, is *****ic, paranoid and indiscriminate. <br> <br> Private banking and business banking services isn't the best either. I have to wait for weeks at times for replies and keep reminding them. <br> <br> It's a big headache moving banks, but if you are considering moving to Standard Bank, and you transact a lot, I warn you - DON'T!"
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
