Rejected claim

Item: Standard Bank
Rating: 1
Author: Leon W

Being a customer of standard bank and paying a monthly payment of R 1698 towards insurance i would expect a service which is optimum. However just the other day my Garage motor caught fire due to a possible spike in Electricity from ESKOM. The other motor was smoldering and this we managed to unplug before disaster occurred. Numerous items within the house namely printer ,Chargers LED lights and washing machine were damaged as well. On contacting Standard bank homeowners insurance to claim the above i was rejected as it was not lightning related. I find this disgusting as not one customerservice representative offered to assist us. Had we not been home the claim would have been fire related. I want standard bank to honor this claim as it is what i pay for each and every month. Reference number for claim is 18/062997 LTR.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

17 Aug 2018, 14:01

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank's reply17 Aug 2018, 14:01

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Leon W's updateReviewer Update

27 Aug 2018, 14:30

I received a call and standard bank assigned an assessor to the problem. Low and behold i send in the claim quote for the two garage motors and also the electricians quote who will be doing the work regarding the Garage lights and outside lights that also got damaged. Today i get a call and they will only pay for one garage motor as the other one is melted but did not catch fire. Well standardbank the reason for that is we cut the power and removed the battery. Had we not done that we would be claiming for a brand new house. Come on do what you need to do and pay out so that these things can be repaired. I dont pay a monthly fee of 1600 rand a month for nothing(10 years). I did not cause this as a matter of fact i have my garage motors serviced every year. The service is appalling you should be ashamed of yourself. I have to now fit the bill of 6800 rands and 20000 rands for electric damages which i will not be doing . Proove to me that i can recommend this bank to others.

Leon W's update27 Aug 2018, 14:30

Reviewer Update

Standard Bank's replyOfficial

28 Aug 2018, 01:04

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Benedict Mosegedi
Complaint Resolution Centre
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Standard Bank's reply28 Aug 2018, 01:04

Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Benedict Mosegedi
Complaint Resolution Centre
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