Regret banking with this bank

I app**** for an upgrade of my cheque and credit cards. The consultant called me on 8 or 9 April to review my application and confirmed that the card had been approved. To date I have not received the new card. I was allocated a prestige banking consultant at Musgrave Centre in Durban but it turns out that with Standard Bank, you cannot call the branch directly, instead you have to call a call centre and asked to be directed there. I called on Saturday 20 June only to be told that the consultant was not in. The operator then asked if I wished to be put through to the prestige banking section to which I agreed. It took nearly 20 minutes before someone answered the phone (yes, for prestige banking, nothing prestige at all about it!). The consultant who eventually answered made me hold on whilst she enquired as to the status of the card. Eventually she put me through to someone who asks me whether I would like an upgrade of the card!! If this how Standard bank takes care of their prestige clients, I shudder to think how they deal with ordinary customers. I have now decided that I will pay off my credit card and switch banks, following the rest of my family who have long since defected