L
Lerato

1 reviews | Active since Sept 2023

08 Dec 2025, 21:17

Regret banking with standard bank, complete failure

On the 29th of november 2025, a transaction was made in my account at 00:03, which ammounted to R10 000, no OTP was sent to me for approval. I noticed the transaction in the morning when checking my banking app and after I reported the incident to standard bank, I'm told that based on their findings I approved the transaction but how could I approve something when I was in bed sleeping, they claimed that no sim swap was done, so I'm the one who is accountable. Standard bank is a whole *****, I banked with them thinking my money is safe. It doesnt even make sense on how could I wake up immediately when money gets into my account and use it on a transaction I know nothing about. They even fail to provide me with proof of what they are saying to me, so I must just accept that money was taken from my account on a purchase I know nothing about.

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Replies (2)
Standard Bank
Standard Bank's reply09 Dec 2025, 07:49
Official
Dear Lerato,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologies for any inconvenience or unwarranted frustration this has given you. 

Kindest Regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply11 Dec 2025, 10:44
Official
Dear Lerato, 

We would like to thank you for giving us the opportunity to address your matter.

An e-mail has been sent to you with the final outcome.

Kindest Regards
Standard Bank Hello Peter Team 
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