Refusing to remove the credit enquiry they made without my knowledge and consent, I have been complaining since 04 December to date, I regret banking with this ****ing bank

They used my personal information to make a *****ulent credit enquiry without my knowledge and consent. I have been complaining about the same issue since 04 December 2024 when I noticed the *****ulent on my credit report. I wrote a formal complaint to their complaints department, it was closed without a resolution. Similarly they opened a service request which they closed without resolving my complaint. Last week I wanted to follow up and get an update seeing that the enquiry has not been removed in my credit profile. I just checked again now the *****ulent enquiry is still in my profile. I have not been able to access any credit facility to build my credit record because of a *****ulent credit enquiry from a bank I had trusted with my personal information for more than 10 years. All I have been getting is useless generic replies, they don't want to remove their *****ulent enquiry. Today is 15 January and I am still complaining about the same thing. I regret ever banking with Standard bank