Refusing to pay me. Idiot staff

I am still waiting for my money All I got was a phone call from some idiot who was happy to tell me it would be transferred into a bond that no longer exists. I said pay it into the account you debited for that bond every month for a year

I've also provided the details on the form I had to fill in

Again, I AM NOT SENDING YOU MY PERSONAL BANK STATEMENTS. This is private ****ing information.

Pay me my ****ing money