Refusing to pay funeral policy

I took out funeral cover for myself and ex husband with whom i still had a very good relationship in 2012. He was well aware of it. When he passed away last month i submitted my claim and have still not been paid. Refilwe and others in the claims department explained very well that there will be a process because of the fact that we are divorced, it has now been almost a month and every time i call they have excuses or say they are busy investigating the matter. Worst of all is the fact that i'm being treated like a ********. I have sent every document they asked for. Im totally disgusted with their service, when they debited my account for the premium every month there was no problem, now that they have to pay the claim they are looking for every excuse in the book not to pay the benefit. I would never recommend standard bank funeral cover to anyone.