Refusing to do a REVERSAL even after doing a BUREAU RECALL

I am so devastated with Standard Bank (after banking with them for 25years+. I made a payment to a FNB Namibia Account on the 24th of October 2025 and the payment was through on my side but unfortunately was not received by my recipient and still has not reflected in their account till to date. I tried contacting Standard Bank telephonically but no one could help me. On the 4th of November 2025 (which is 10 days later) I went to the SB Cresta Branch and unfortunately no one could help me because it’s an international transaction so I was given the details to email SB PAYMENT ENQUIRIES and cc SB INTERNATIONAL PAYMENT SERVICE. None of them assisted me; I only got automated responses. From those I started calling the number from the automated mail and spoke to their Client Management Service Personnel. He escalated the matter to PBP INTERNATIONAL and they did acknowledge that they saw my payment after doing security checks but then for me to get a reversal done they need to escalate it to the Bureau Service. For them to make a recall of the payment and refund it I will have to pay R310.00 they the money will be returned to my account. I did do a BUREAU SERVICE RECALL and to my surprise they just sent an email my Recall is Unsuccessful - NO AUTHORITY TO DEBIT - NO AUTHORITY TO PROVIDE CONTACT DETAILS due to the POPIAct. I was literally told to FIND FEEDBACK FROM FNB mind you I am banking with them and my money is not with me not into that FNB ACCOUNT. So my money is now stuck in the air cause it’s not with FNB meaning STANDARD BANK IS REFUSING TO TO A REVERSAL 19 DAYS LATER