BN
Boudine N
1 reviews | Active since Sept 2024
07 Jun 2025, 09:42
refusing to close my bank account
i would like to review standard bank branch in campus square who I've been battling to close my banking account I'm very unhappy I've been dealing with a lady called Megan Sinclair who is just not of any help the first time i went to close it i was told it is closed but then incurred banking charges i then went back again to inform them she made an empty promise that would be done but it was still not done , I would not recommend any to open any account with them
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
07 Jun 2025, 09:49Good day Boundine,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jun 2025, 09:49
Official
Good day Boundine,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
BN
Boudine N's updateReviewer Update
07 Jun 2025, 09:56so i need assistance what is the way forward .
BN
Boudine N's update07 Jun 2025, 09:56
Reviewer Update
so i need assistance what is the way forward .
BN
Boudine N's updateReviewer Update
07 Jun 2025, 09:58i will be going to the ombudsman if this isn't resolved .
BN
Boudine N's update07 Jun 2025, 09:58
Reviewer Update
i will be going to the ombudsman if this isn't resolved .
Standard Bank's replyOfficial
07 Jun 2025, 13:27Good day Boudine,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jun 2025, 13:27
Official
Good day Boudine,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
BN
Boudine N's updateReviewer Update
09 Jun 2025, 10:11I was called regarding my complaint and promised a callback at 09:15 still nothing I'm really getting irritated. i think i need to take this matter to the ombudsman it's the 09/06 my account is still activated what is the actual l problem you guys hire *********** people who can't do their jobs the way it supposed to be done
BN
Boudine N's update09 Jun 2025, 10:11
Reviewer Update
I was called regarding my complaint and promised a callback at 09:15 still nothing I'm really getting irritated. i think i need to take this matter to the ombudsman it's the 09/06 my account is still activated what is the actual l problem you guys hire *********** people who can't do their jobs the way it supposed to be done
Standard Bank's replyOfficial
09 Jun 2025, 14:57We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jun 2025, 14:57
Official
We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***