KB
Katarina B
1 reviews | Active since Jul 2017
17 May 2021, 06:07
Refusing to close my account and putting it in the minus
This bank is refusing to close my account and it is now in the minus. You need to close my account, I went in to your Cresta branch twice two months ago, I emailed Nelson Siwela to help close my account and transfer my remaining funds. He assisted me with neither. This was after I failed to get help online and telephonically (and during the previous Branch visit). You are not allowed to keep my account open after I settled everything and issued instructions to close it. Resolve this.
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Replies (2)
Standard Bank's replyOfficial
18 May 2021, 02:53Hello Katarina
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply18 May 2021, 02:53
Official
Hello Katarina
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
KB
Katarina B's updateReviewer Update
18 May 2021, 06:15The issue appears to have been fixed. I hope I will not receive statements in the future as my accounts should now be closed and all my business with you should be concluded.
KB
Katarina B's update18 May 2021, 06:15
Reviewer Update
The issue appears to have been fixed. I hope I will not receive statements in the future as my accounts should now be closed and all my business with you should be concluded.