CL
Carike L

1 reviews | Active since Sept 2015

23 Sept 2015, 15:35

Refusing to cash a Std Bank Chq @ STD BANK

I went to Standard bank Kroonstad branch today to cash a cheque for my boss like I have done a few times before. Today I was told that I cannot cash a cheque from the standard bank Senekal branch at Kroonstad branch and if I wanted to cash the cheque I had to drive to Senekal to do so.<br> How ridiculous is this that I cannot cash a Standard Bank Chq at any Standard bank?<br> <br> I would like to know why you are the only bank that has this NEW rule?<br> As when I went to ABSA to cash a different cheque and asked them if they were also implementing this rule they laughed and said that it was ridiculous that I couldn't cash a STD Bank Cheque at STD bank.<br> <br> I feel that this is completely inappropriate and inconvenient.<br> <br> So much for simple banking and smart solutions.

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Replies (1)
Standard Bank
Standard Bank's reply28 Sept 2015, 09:30
Official
Hello Ladybug2.0,

We appreciate you bringing this matter to our attention. Kindly accept our sincere apologies for the service breakdown experienced with our institution.
As per message left on your cell phone, the attempt to call you was not successful earlier today. We are however seeking resolution in the meantime.

Thank you for allowing us an opportunity to address your complaint.

We thank you for your patience and value your feedback and continuous support.

Kind regards

Lucy Mo***eng
Complaint Resolution Centre
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