1 reviews | Active since Oct 2013
REFUSE TO RESPOND
<p>I HAVE REQUESTED DOCUMENTS FROM THE BANK OVER THREE WEEKS AGO TO SEE IF I CAN MOVE MY BOND TO ANOTHER BANK AS I AM CONVINCED IM BEING *****ED BY STANDARDBANK. OVER A YEAR AGO I CANCELLED MY INSURANCE WITH THE BANK AND GOT ANOTHER 1 FROM SOMEONE ELSE THEN THE BANK REFUSED TO REMOVE THE INSURANCE AMOUND FROM MY BOND INSTALLMENT WHITH THE RESULT IM PAYING DOUBLE INSURANCE NOW BUT ONLY HAVE ONE AS THE BANK HAVE CONFIRMED THE INSURANCE IS CANCELLED BUT WILL NOT REMOVE THE AMOUNT FROM INSTALLMENT. CAN SOMEONE PLEASE FORWARD ME THE REQUESTED DOCUMENTS SO I CAN SEE IF I CAN GET A BETTER DEAL AT ANOTHER BANK. YES I AM AWARE OFF YOUR R15000 PENALTY</p>
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Good day Martin
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
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**********Emailed customer feedback.
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********