LM
Lebohang M
1 reviews | Active since Sept 2023
14 Dec 2023, 16:29
Refuse to remove *****ulent credit enquiry and close complaints without any resolution, After being with them for 10 years I am stuck with a *****ulent credit enquiry making it impossible to build a healthy credit record , this bank has ruined my life
On 04 December 2023, I lodged a complaint with the Standard Bank complaint department after I had noticed a *****ulent credit enquiry by Standard Bank on my credit profile. Because I did not consent to any credit enquiry being conducted, and neither did I apply for any form of credit/finance, I lodged a compliant requesting a written response detailing why the credit enquiry was conducted, who gave consent for the credit enquiry and what measures are they going to take to ensure that no more *****ulent credit enquiries will be done, as this was the second time in 2 months that Standard Bank conducted *****ulent enquiries on my profile. The reference for the complaint was ***3. Yesterday on 13 December 2023, I made a follow up to my complaint after I have not heard anything and no one from that department had contacted me for the next steps, despite the complaint acknowledgment saying one of their ''specialist'' will be in contact within 24 hours. The reference of the follow up was ***6. Today on 14 December 2023, I received an email from the complaint department saying my ''complaint is resolved and the issue has been successfully addressed'', and of course this is not true. My complaint was not attended to and addressed, they just closed the complaint for no reason leaving me with a *****ulent credit enquiry that they cannot explain why it was conducted. I also received an email from Munickum Praveen saying since my complaint is about to expire (because it was not attended to) they will provisionally close this matter until further notice.
After being with Standard Bank for more than 10 years, they have conducted two *****ulent credit enquiries, with the first one I managed to file a dispute with the Experian and it was resolved in my favor and removed. The second on will remain on my credit record because the complaints I lodged are closed without any resolution. This is the thanks I get for being with this bank for long and trusting them with my personal information.
Helpful (0)
Replies (14)0
Replies (14)
Standard Bank's replyOfficial
14 Dec 2023, 16:36Hi Lebohang
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Dec 2023, 16:36
Official
Hi Lebohang
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
LM
Lebohang M's updateReviewer Update
14 Dec 2023, 17:02This is the bull**** response I have been getting ever since I lodged complaints, you have done nothing to resolve my complaints, you don't understand my frustration, you have literally ruined my life, all of you can go to hell
LM
Lebohang M's update14 Dec 2023, 17:02
Reviewer Update
This is the bull**** response I have been getting ever since I lodged complaints, you have done nothing to resolve my complaints, you don't understand my frustration, you have literally ruined my life, all of you can go to hell
Standard Bank's replyOfficial
14 Dec 2023, 17:09Hi Lebohang
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Dec 2023, 17:09
Official
Hi Lebohang
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
LM
Lebohang M's updateReviewer Update
14 Dec 2023, 17:37Again, this is the bull**** response I have been getting since 02 December 2023 when I first reported this matter. You closed my complaints without resolution, the *****ulent credit enquiry is still in my profile, there's absolutely no reason why the credit enquiry was conducted, there's nothing in your records that shows I app**** for credit or consented to credit enquiry, you are number one when it comes to writing bull**** generic replies to make it seem as if you are doing anything to the public, Thabisile Nxumalo has been completely useless in addressing my complaint, asking for irrelavent screenshots of my credit profile which I have sent for nothing, Munickum Praveen has been utterly useless, claiming to have called me multiple times when this is not true, and closing my formal complaint (reference ***3) saying my issue has been successfully addresssed when this is not true
I have wasted more than 10 years with your **** bank where my personal profile is being used for ***** and the best I get is useless generic messages and I am stuck with a credit enquiry I have no knowledge of
If you had the power to close this complaint that's exactly what you would have done and claimed my complaint was successfully resolved
I have wasted more than 10 years with your **** bank where my personal profile is being used for ***** and the best I get is useless generic messages and I am stuck with a credit enquiry I have no knowledge of
If you had the power to close this complaint that's exactly what you would have done and claimed my complaint was successfully resolved
LM
Lebohang M's update14 Dec 2023, 17:37
Reviewer Update
Again, this is the bull**** response I have been getting since 02 December 2023 when I first reported this matter. You closed my complaints without resolution, the *****ulent credit enquiry is still in my profile, there's absolutely no reason why the credit enquiry was conducted, there's nothing in your records that shows I app**** for credit or consented to credit enquiry, you are number one when it comes to writing bull**** generic replies to make it seem as if you are doing anything to the public, Thabisile Nxumalo has been completely useless in addressing my complaint, asking for irrelavent screenshots of my credit profile which I have sent for nothing, Munickum Praveen has been utterly useless, claiming to have called me multiple times when this is not true, and closing my formal complaint (reference ***3) saying my issue has been successfully addresssed when this is not true
I have wasted more than 10 years with your **** bank where my personal profile is being used for ***** and the best I get is useless generic messages and I am stuck with a credit enquiry I have no knowledge of
If you had the power to close this complaint that's exactly what you would have done and claimed my complaint was successfully resolved
I have wasted more than 10 years with your **** bank where my personal profile is being used for ***** and the best I get is useless generic messages and I am stuck with a credit enquiry I have no knowledge of
If you had the power to close this complaint that's exactly what you would have done and claimed my complaint was successfully resolved
Standard Bank's replyOfficial
14 Dec 2023, 17:44Hi Lebohang
Given the seriousness of this situation, please know that our team will undoubtedly get back to you.
Please keep an eye out for further communication.
We apologize for the trouble this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
Given the seriousness of this situation, please know that our team will undoubtedly get back to you.
Please keep an eye out for further communication.
We apologize for the trouble this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Dec 2023, 17:44
Official
Hi Lebohang
Given the seriousness of this situation, please know that our team will undoubtedly get back to you.
Please keep an eye out for further communication.
We apologize for the trouble this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
Given the seriousness of this situation, please know that our team will undoubtedly get back to you.
Please keep an eye out for further communication.
We apologize for the trouble this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
LM
Lebohang M's updateReviewer Update
14 Dec 2023, 18:04Close my main transactional account *** and the tax free account *** immediately to prevent further breach of my personal information and *****, delete every single information about me in your database
I want nothing to do with Standard bank
I want nothing to do with Standard bank
LM
Lebohang M's update14 Dec 2023, 18:04
Reviewer Update
Close my main transactional account *** and the tax free account *** immediately to prevent further breach of my personal information and *****, delete every single information about me in your database
I want nothing to do with Standard bank
I want nothing to do with Standard bank
LM
Lebohang M's updateReviewer Update
15 Dec 2023, 12:58"Service request no. ***, has been resolved" This is a ****ing lie nothing has been resolved yet another case is closed without resolution
Just ****ing delete my accounts , ****ty bank
Just ****ing delete my accounts , ****ty bank
LM
Lebohang M's update15 Dec 2023, 12:58
Reviewer Update
"Service request no. ***, has been resolved" This is a ****ing lie nothing has been resolved yet another case is closed without resolution
Just ****ing delete my accounts , ****ty bank
Just ****ing delete my accounts , ****ty bank
Standard Bank's replyOfficial
16 Dec 2023, 12:01Good day Lebohang
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Dec 2023, 12:01
Official
Good day Lebohang
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
LM
Lebohang M's updateReviewer Update
18 Dec 2023, 12:45I have asked for my transactional account and the tax free account to be closed immediately to prevent further breach of my personal information that you are using to commit *****, I have also asked for all my personal information to be deleted from your database
Not only are you *****ing me with *****ulent credit enquiries, closing my complaints without resolution and useless consultants, you are also refusing to follow my instructions when I take measures to protect my personal information and further ***** by standard bank, I want to terminate my relationship with your stupid bank immediately
I regret the day I joined Standard Bank
Not only are you *****ing me with *****ulent credit enquiries, closing my complaints without resolution and useless consultants, you are also refusing to follow my instructions when I take measures to protect my personal information and further ***** by standard bank, I want to terminate my relationship with your stupid bank immediately
I regret the day I joined Standard Bank
LM
Lebohang M's update18 Dec 2023, 12:45
Reviewer Update
I have asked for my transactional account and the tax free account to be closed immediately to prevent further breach of my personal information that you are using to commit *****, I have also asked for all my personal information to be deleted from your database
Not only are you *****ing me with *****ulent credit enquiries, closing my complaints without resolution and useless consultants, you are also refusing to follow my instructions when I take measures to protect my personal information and further ***** by standard bank, I want to terminate my relationship with your stupid bank immediately
I regret the day I joined Standard Bank
Not only are you *****ing me with *****ulent credit enquiries, closing my complaints without resolution and useless consultants, you are also refusing to follow my instructions when I take measures to protect my personal information and further ***** by standard bank, I want to terminate my relationship with your stupid bank immediately
I regret the day I joined Standard Bank
LM
Lebohang M's updateReviewer Update
18 Dec 2023, 16:38*** those are my cell pone numbers or even better give me the number of your consultant so that I can call them right now, I want those accounts to be closed now so that I no longer have any relationship with your bank
LM
Lebohang M's update18 Dec 2023, 16:38
Reviewer Update
*** those are my cell pone numbers or even better give me the number of your consultant so that I can call them right now, I want those accounts to be closed now so that I no longer have any relationship with your bank
Standard Bank's replyOfficial
18 Dec 2023, 16:41Dear Lebohang
Our team will call you shortly.
We will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Our team will call you shortly.
We will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Dec 2023, 16:41
Official
Dear Lebohang
Our team will call you shortly.
We will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Our team will call you shortly.
We will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
LM
Lebohang M's updateReviewer Update
09 Jan 2024, 14:11What is the update regarding this complaint, it is now 09 January 2024 and your *****ulent credit enquiry still appears in my profile
LM
Lebohang M's update09 Jan 2024, 14:11
Reviewer Update
What is the update regarding this complaint, it is now 09 January 2024 and your *****ulent credit enquiry still appears in my profile
Standard Bank's replyOfficial
09 Jan 2024, 14:18Good day Lebohang
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jan 2024, 14:18
Official
Good day Lebohang
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
LM
Lebohang M's updateReviewer Update
09 Jan 2024, 15:38From 04 December to 09 January, "priority" and "timeously" are not the words you should be using
Without wasting my time any further, when exactly can I expect the *****ulent enquiry to be removed, even yourselves can't provide proof that I had anything to do with the *****ulent enquiries
Without wasting my time any further, when exactly can I expect the *****ulent enquiry to be removed, even yourselves can't provide proof that I had anything to do with the *****ulent enquiries
LM
Lebohang M's update09 Jan 2024, 15:38
Reviewer Update
From 04 December to 09 January, "priority" and "timeously" are not the words you should be using
Without wasting my time any further, when exactly can I expect the *****ulent enquiry to be removed, even yourselves can't provide proof that I had anything to do with the *****ulent enquiries
Without wasting my time any further, when exactly can I expect the *****ulent enquiry to be removed, even yourselves can't provide proof that I had anything to do with the *****ulent enquiries