Refuse to remove *****ulent credit enquiry and close complaints without any resolution, After being with them for 10 years I am stuck with a *****ulent credit enquiry making it impossible to build a healthy credit record , this bank has ruined my life

On 04 December 2023, I lodged a complaint with the Standard Bank complaint department after I had noticed a *****ulent credit enquiry by Standard Bank on my credit profile. Because I did not consent to any credit enquiry being conducted, and neither did I apply for any form of credit/finance, I lodged a compliant requesting a written response detailing why the credit enquiry was conducted, who gave consent for the credit enquiry and what measures are they going to take to ensure that no more *****ulent credit enquiries will be done, as this was the second time in 2 months that Standard Bank conducted *****ulent enquiries on my profile. The reference for the complaint was **********3. Yesterday on 13 December 2023, I made a follow up to my complaint after I have not heard anything and no one from that department had contacted me for the next steps, despite the complaint acknowledgment saying one of their ''specialist'' will be in contact within 24 hours. The reference of the follow up was **********6. Today on 14 December 2023, I received an email from the complaint department saying my ''complaint is resolved and the issue has been successfully addressed'', and of course this is not true. My complaint was not attended to and addressed, they just closed the complaint for no reason leaving me with a *****ulent credit enquiry that they cannot explain why it was conducted. I also received an email from Munickum Praveen saying since my complaint is about to expire (because it was not attended to) they will provisionally close this matter until further notice. After being with Standard Bank for more than 10 years, they have conducted two *****ulent credit enquiries, with the first one I managed to file a dispute with the Experian and it was resolved in my favor and removed. The second on will remain on my credit record because the complaints I lodged are closed without any resolution. This is the thanks I get for being with this bank for long and trusting them with my personal information.