Refuse to refund me after reporting several times

This is second report. Thanks hello Peter . But still the issue has not been resolved. Complaint department asked me to sent a statement. I did as she said. Now she is telling me she wants a proof that I had enquiry with the bank. Am I the one who supposed to log each and every enquiry with the clients or its their team who supposed to do that? Who supposed to send me a reference after my inquiry ? I think they should check their cctv footage. She asked for a statement as a proof of the money they were insisting that the transaction has taken place. Even Mango Services I supp**** them with this proof then they said I should go to Standard Bank to get my refund. Now Standard Bank they want me to produce records with them asking for my money. I never thought I should record enquiries with the bank. All I know an institution is the one whose got computers and cameras for records. The fact that I made enquiry it should be logged in the system. If they were lazy to do that. That's not my curry. I hope their cameras can pick the date and times I go up and down about this matter. Now because they can see the deduction now it's another story. I need my money not stories. Tamara<br>