REFUSE TO ISSUE IBT(3) CERTIFICATES!!!

Standard Bank did not provide IT3(b) tax certificates for my home loans, which they are legally required to do. <br> <br> These certificates are also not available on the website - although there is an option to request them - but when I do I get a message that none are available.<br> <br> I therefore sent an email requesting these - giving my name, id no, postal and physical address, email and bond account numbers.<br> <br> 3 weeks later after being informed to contact countless different email addresses, Standard bank advised that these will not be provided until I go to a branch and confirm my identity! <br> <br> I have a current account and credit card whose statements are sent to the email where the request was sent from - but Standard Bank refuse to provide the tax certificates as they cannot confirm my identity - and to add insult to injury - have advised that there is a charge for them doing so!!!<br> <br> Standard Bank are using FICA as an excuse to ****** money out of a client - as they know that I have to have these certificates.<br> <br> I requested a certificate from FNB and received one the same day, at no charge - but Standard Bank as usual are treating me like a ******** - instead of a customer.