refuse to help client and misinform them

i was at standard bank at sandridge midrand today(26-03-2019) and the service i got just made me agree with the bank to close 91 branches ...i dont like unemployment but they waist their money by having consultant like this branch. i wanted to re-open the account that was closed without my knowledge . from reception she doesn't know anything but she talk too much and dont listening to the clients problem..she called the only consultant they trust but she did not listening to what i was saying and she only wanted to make me feel that she is in charge and i have to do what she told me to do(Ipeleng is her name ) ,to deposit the money in to a closed account(which is wrong ,the money wont reflect. and i did asked her if the money will reflect as the account was closed..she told me to go and deposit the money in to the account then i can come back), she told me the account wont be re-open(but i was supposed to deposit money in to it???? :( ) which is a lie i did re-opened it now. , she talk too much she doesn't listen . i realized why the say en empty tin make a lot of noise..she was asking me the process of re-opening the account with that attitude(stink one, of yes Mr knowing everything ) . on my way out i decided to go and make a call to customer service in thier branch.. i was on a call for 40+ minutes and thats where they explained to me the process of re-opening the closed account(simple they just need to notify thier senior consultant and she has the rights on her account to re-open the account) , after a call i asked for Ipeleng so i can explain to her whats the process....yhoooo now they were three ladies at reception that dont listen and they do think they know too much but they talking nonsense ..Ipeleng called her senior consultant who she is in the branch next to her working station..booo what i was it was impossible unfortunate it was possible , her senior showed her how to do it ..she never apologies even when i was telling her senior how i was not happy the way they turned me back with the wrong information and what she said was(the problem is solve what more do you want )

i hope i was the only one who the turn back with totally wrong information...if they practice to listen maybe they be fine..God gave us two ears and one mouth for a reason ..they talk too much and dont listen to what you are saying..i am just a guy who works in IT field but i taught people to do their job today...simple if you dont know ask your senior