JF
Johan F
1 reviews | Active since Sept 2012
13 Mar 2015, 07:41
Refuse to close my account
I closed my account on February 14 at the Grove branch Standard bank. She checked everything and told me what still had to go through and what my closing balance would be. She then gave me a slip to withdraw all remaining funds to close my account. SHE ALSO CUT UP MY CARD BECAUSE MY ACCOUNT WAS SUPPOSED TO BE CLOSED.<br> <br> Today I get a statement from Standard bank with more additional charges and me paying bank fees for my account and overdraft - I CLOSED MY ACCOUNT<br> <br> Please fix this immediately or I will be taking this further
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Replies (1)Standard Bank's replyOfficial
13 Mar 2015, 10:54Hello johanrf,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply13 Mar 2015, 10:54
Official
Hello johanrf,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
