Refuse to cancel cession

This is the 3rd time I have requested that Standard Bank cancel the cession on my *** .<br> A Person Named Ola was helpfull in dealing with the matter , but then he told me he was forwarding the matter to the resolution processing center , and that was it ! I sent messages asking for an update but got no further responses . The policy is still ceded to Standard Bank . Why no explanation , why no offer to help resolve this ? <br> If there is a problem why not let me know ? <br> Banks all say they want to help and today tomorrow blah blah , well I am asking for help from you . <br> Sincerely <br> G M Cross