Refusal to remove number from database for 2 years plus

Item: Standard Bank
Rating: 1
Author: Lize B

Why do you keep phoning a numbervthat no longer is linked to one of your clients?

I have requested you to remove the number for over 2 years, but you are not.

I tell you every time... Twice a week that this is an 11 year old childs number!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

19 Nov 2020, 12:22

Dear Lize

Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply19 Nov 2020, 12:22

Official

Lize B's updateReviewer Update

15 Dec 2020, 21:09

So how have you addressed this? I have not heard what you will do to rectify.

Lize B's update15 Dec 2020, 21:09

Reviewer Update

So how have you addressed this? I have not heard what you will do to rectify.