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Chuene R
1 reviews | Active since Aug 2025
08 Aug 2025, 16:32
Refusal to release funds from a closed account.
I closed my access save account on the 31 july 2025 the account had funds that were supposed to be paid into my main account on 7 August 2025. I am not getting any assistance and now the account doesnt appear on my app.I made several calls where each takes about 1h30 and all this agents can see my funds but they do not release the funds and non of them gave me a reason.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 Aug 2025, 16:38Dear Chuene,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Aug 2025, 16:38
Official
Dear Chuene,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Chuene R's updateReviewer Update
15 Aug 2025, 12:17I am still waiting for my money it has been 3 weeks already.
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Chuene R's update15 Aug 2025, 12:17
Reviewer Update
I am still waiting for my money it has been 3 weeks already.
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Chuene R's updateReviewer Update
15 Aug 2025, 12:24The only time I get feedback is when I complain.I have been patient enough, can my money please be deposited into my account.
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Chuene R's update15 Aug 2025, 12:24
Reviewer Update
The only time I get feedback is when I complain.I have been patient enough, can my money please be deposited into my account.