REFUSAL TO PROVIDE SETTLEMENT AMOUNT FOR CREDIT CARD AND INCURRING OF UNNECESSARY INTEREST

I have tried getting a settlement amount from Standard Bank and each time I call the call centre I am told they cannot run the statements until x or y date. I am told that despite my request to settle today, as they only run their statements on x or y date that I will be liable for interest to x and y date. Clearly Standard Bank is trying to elicit more money by getting amounts to lie longer to incur more interest out of clients than is necessary. Please let me have my settlement amount TODAY so that I can pay and close this account and be done with your clearly pathetic. I I do not receive your response, I will be going to the banking ombud.