Refusal to provide service

When I was on leave Standard Bank sent me a SMS stating that they all of a sudden required FICA documents and if I did not provide within 10 days my accounts would be frozen. I phoned the FICA contact centre who indicated that they could not assist and I needed to go to the branch. Seeing that I do not take the required information with me on holiday my accounts were frozen. Arriving back from holiday yesterday I went to the branch today with the documentation. At the branch I was informed that they cannot help me.<br> Standard bank has taken my money, frozen my accounts and now refuses to unfreeze them so I can get access to my money. Having been a standard bank customer for over 15 years I find this TOTALLY UNACCEPTABLE, please unfreeze my accounts so I can move my business to another institution!