HC
Hermann C
1 reviews | Active since Aug 2017
04 Apr 2023, 09:33
Refusal to pay my funds back
Standard bank home loans is a problematic department , ive been having problems with rude staff and nothing has been done about it , now they refuse to pay me back funds that i need that was extra paid on my loan due to staff sending me treatening messages that my loan is behind but a debit order still has to go off as usual. But are targeting me couse i complained to the ombuds man.
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Standard Bank's replyOfficial
04 Apr 2023, 09:36Dear Hermann
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply04 Apr 2023, 09:36
Official
Dear Hermann
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Help Centre
***