Refusal to Open Bank Account

Went to Open a Club account at Standard Bank and the consultant Ronaldo Joseph along with his manager assisted us. They did not check our documents and made us wait in the que only to deny us the account. They said since we brought Capitec proof of accounts they only take bank statements, when we asked if we could see the list of required documents they said it’s internal. They then said one of the members ID is not valid since in 2017, they mention he has a new ID. He told them that in 2017 he did a passport not a new ID but they still denied the ID.