MM
Motshegwa M

1 reviews | Active since May 2016

04 Jan 2024, 08:52

Refusal to close my acount

I have a STD Bank acc which I can't maintain. The acc is currently owing and I take full accountability for that and I admit that I need to pay it. I went to the bank to have it cancelled and will pay the outstanding amount in 3 months. They refused to close the account and said I need to pay it first. The acc is on negative balance and every month there are bank fees and penalties being charged because of the negative balance. If I can't afford to settle it now then what's going to happen if I won't be able to pay for the next 6 months?? I can't afford the current owing amount but then you expect me to settle a larger amount in future that it is now??? How is this possible?? Please contact me for arrangements. The amount keeps going up. I won't be able to afford it hence I need to close the account now while still at the current balance.

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Replies (1)
Standard Bank
Standard Bank's reply04 Jan 2024, 09:03
Official
Dear Motshegwa

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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