REFUSAL TO ASSIST WHEN I LOST MY CARD ABROAD

<p>I got an expat contract in Zambia for 2 years so I travelled to Zambia unfortunately my card was swallowed by an ATM machine in Zambia. I contacted Standard bank card division that at first promised to send my ATM card to Zambia but just kept quiet after that. I followed up only to be told that I didn't inform them that I was travelling abroad. </p> <p>I err on my part that I didn't inform them. I went through the security checks over the phone and a new card was issued. I want to thank Phuthi Moja for her professional way of dealing with a customer in distress. </p> <p>I then phoned the branch manager at Standard Bank the Boulders branch only to be told that I can't get mey card because I must come in person. She was so arrogant in the way she said she can't help me, do I have to travel all the way to SA just to collect a card. I must so disgusted by the way I am being treated considering that I have been Standard bank's customer for over 20 years. </p> <p>I am abroad and I am distressed... </p>