Refusal to assist

Utterly disgusted with the service received. Logged a claim as we are not sure what the problem is with the electric fence, we "ASSUMED "power surge, so that's what we told them, not even knowing that they do not cover power surges. We were then told that they do not cover power surge, but will they send someone out to check what the problem is. yes they will!!! I phoned to follow up on the claim and as told it has been repudiated because they don't cover power surge, hat i get but can you send an electrician out to check, no we cant cause its power surge. O**** That's what we think, what if its not power surge I asked as I am not a electrician and neither are they. Still refusing to assist me even with the home assistance. Always a struggle with you guys, take 20 minutes to answer calls. clients are always the ones following up. Pathetic!!!!!!