Refusal to accept my proof of [resident

I received a message from Standard Bank saying i must submit proof of resident to any branch.I waited for an hour at lebowakgomo branch and i was told that they wont accept my water and lights statement as it has been printed.I have been receiving bad service from this branch ever since i opened my account.I regret the day i open account with this bank.I cant wait to settle my account and move to a better bank.