Refusal of service on building progress payment

More than a month requesting that I have to be onsite when a building progress inspector makes assessment of progress made so that I can point out outstanding items that the developer did not finish 100% and to be involved in determining what the actual progress made is. I feel ignored after plenty of contact with the bank. My progress payment form was accompanied by a letter stating explicitly that I have to be onsite when assessment is made. Instead I get a lousy excuse that one of the inspectors tried to call me when my phone was off. Why not leave a message then to have me return a call.I always have to follow up in order to get feedback. Meanwhile interest charges keep on accumulating due to such ridiculous incompetency. Even when I sent an e-mail to Amanda Reekie and Eden Fynn threatening to complain on hello peter, I get ignored still. I've also been waiting for a response from their customer service since time immemorial. I'm extremely frustrated and I do not know what to do anymore.Feeling very helpless. I regret taking up a homeloan with this bank. I lose time and money, and nobody on their side seem to care about clients, it doesn't even look like they respect their jobs