Refusal of legal request

Item: Standard Bank
Rating: 1
Author: Paseka D

Hi, the bank is refusing to provide me with the proof/confirmation of my accounts prescribed debts(Loan, credit card and overdraft) may I kindly have confirmation please

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

07 Feb 2020, 07:09

Hello Paseka

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Tshilidzi Mulaudzi

Complaint Resolution Centre
**********

********** (fax)
***********

Standard Bank's reply07 Feb 2020, 07:09

Official

Hello Paseka

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Tshilidzi Mulaudzi

Complaint Resolution Centre
**********

********** (fax)
***********

Paseka D's updateReviewer Update

08 Feb 2020, 12:48

No corresponds from the bank

Paseka D's update08 Feb 2020, 12:48

Reviewer Update

No corresponds from the bank

Standard Bank's replyOfficial

25 Feb 2020, 13:29

Dear Paseka

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply25 Feb 2020, 13:29

Official