1 reviews | Active since Oct 2012
Refund....Still Waiting
I had withdrawn money from the Atm and while withdrawing it was taking long for the transaction to finalize ,it said please wait for a while so i removed my card and saw that the transaction was declined and that the R800 i withdrew never went through only to find that it did because there was no money in my account. I then called your call Centre who put me through to the Atm guys and they said in 12hrs the money should be in my account only to find its almost 2 days and no money.......So disappointing.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
***