WM
William M
1 reviews | Active since Dec 2019
05 Jan 2026, 15:33
Refunded money not appearing on my account
I have been waiting for Takealot Refund to reflect on my virtual card for almost two weeks but no one to assist me. I spoke to takealot and they sent me proof that money was transferred back into my account but still the outstanding money has not reflected on my account. Thanks for making me wait for 10 minutes on call without assistance.
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Replies (1)
Standard Bank's replyOfficial
05 Jan 2026, 15:40Dear William,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jan 2026, 15:40
Official
Dear William,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***