refund Transaction
Makro Carnival Brakpan
On Sunday, I went to Express Till Lady at Till Help, and 1 transaction was an error. I swiped again, and the second transaction showed a duplicate transaction. I left trolly as in and left the store. According to the lady at the till and the lady manager on duty, the transaction didn't go through and the bank is in delay; the bank will reverse. Yesterday I contacted the bank. STD Bank They said the transaction went off, and Makro needs to refund me. Since I dont have a till slip, I need to know how and when Makro is going to refund me. Can STD Bank or Makro explain to me how's going to refund me please
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
01 Aug 2024, 09:19Dear Chantelle,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Aug 2024, 09:19
Official
Dear Chantelle,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
's updateReviewer Update
01 Aug 2024, 15:04See response from Makro
As per our telephonic conversation with Steven, kindly provide us with the proof of payment from the bank showing that the transaction went through and your banking details and ID document.
email *** - *** Steven
As per our telephonic conversation with Steven, kindly provide us with the proof of payment from the bank showing that the transaction went through and your banking details and ID document.
email *** - *** Steven
's update01 Aug 2024, 15:04
Reviewer Update
See response from Makro
As per our telephonic conversation with Steven, kindly provide us with the proof of payment from the bank showing that the transaction went through and your banking details and ID document.
email *** - *** Steven
As per our telephonic conversation with Steven, kindly provide us with the proof of payment from the bank showing that the transaction went through and your banking details and ID document.
email *** - *** Steven
Standard Bank's replyOfficial
01 Aug 2024, 16:01Hi Steven
Thank you for getting back to us. We will follow up and provide feedback.
Kindly be on the lookout for our call.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and provide feedback.
Kindly be on the lookout for our call.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Aug 2024, 16:01
Official
Hi Steven
Thank you for getting back to us. We will follow up and provide feedback.
Kindly be on the lookout for our call.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and provide feedback.
Kindly be on the lookout for our call.
Kindest regards,
Standard Bank Hello Peter Team
***