1 reviews | Active since Jul 2018
Refund to returned for payment made into my closed current account
I was placed under debt review for my overdraft account which I held with yourself. On April 19 2018, I requested a settlement amount to pay the account and the discounted amount for settlement given to me was R 97 782.60. The account was subsequently settled on the 5th May - I settled the account without calling for another settlement before paying.
I wrote to Standard Bank Debt Review after speaking to Renoir to facilitate closure for the original amount of R97 782.60.
The account was closed In the mean time, I transferred an amount of R4 200.00 into the account to pay my electricity account - I have City of Johannesburg set up as a beneficiary on the overdraft account This was obviously done whilst I could still access the account- (26/06/18). The very next day the account was closed using the R4 200.00 in the settlement I cannot access this amount anymore to pay my electricity bill. Please refund the R4 200.00 as this amount was not intended for use in the overall settlement. Please check with Debt Review for the mail requesting that R 97 782.60 be Settlement Amount All supporting documents have been submitted on 3 occasions but no feedback is forthcoming Kindly expedite the refund urgently as I need to settle my electricity bill by COB tomorrow MR A E Dinath ******768 (Account Reference)
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
