Refund still not processed

I am writing to tell you how beyond irate I am with uCount. After 3 trips in to the bank to get my details updated, you taking money from me and then losing it while processing my order, me waiting two weeks to get a call to say that actually you can't ship what I ordered, me asking for a refund, you then ******ing up the refund by refunding me in points and not the money I paid, me repeatedly calling to get it fixed, you telling me it would be fixed within a day or two and it not, me phoning again, and again and again and finally \guaranteeing"my money will be returned to me by Friday"