Refund request

I have contacted your debt review department telephonically on the 09/03 requesting for them to please transfer the money that is in my current account to another account since I'm unable to perform any transactions on that account because it's under debt review. I was told to send an email to the debt review department as they can't assist me over the phone. I immediately sent an email to the relevant department and attached my banking details, on that same day and was given a 5 working day turnaround time.

I'm still waiting for my money. I need that money right now, I have a newborn baby I can't even buy nappies for my child and yet I have money withheld for no reason in my account. This is unprofessional and unacceptable way to treat customers!! After this issue is sorted out I will close down the account. I'm done with this bank!!