KM
Keabetsoe M

1 reviews | Active since Jun 2018

12 Jun 2018, 10:50

Refund request

I made a transfer from capitec to standard bank VAF of which i was incorrect 8 digit account number and the funds where transfered to another customer account. When i contact standard bank to follow up on how is it possible that my incorrect account number became existing they told me that there system added a zero to my incorrect account. They are not responsible for that. I am not happy with the service a received from standard bank and considering to close all my account with the bank.

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Replies (3)
Standard Bank
Standard Bank's reply12 Jun 2018, 13:56
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,

Standard Bank
Standard Bank's reply12 Jun 2018, 13:57
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

Standard Bank
Standard Bank's reply18 Jun 2018, 12:51
Official


Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 13th of June 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Best regards,