Refund request

On the 28Jan I settled my bond account *** with the amount R314870.00,later tht day I received a business venture tht needed the funds.I then called Standard Bank to ask for a refund of R250.000.Was advised to send an email to [Email Removed] with request letter.a week later they asked for proof of payment,the server was down at my sisters'work so we only received tht email on the 15 of Feb.They told us to re-apply because they closed tht request when we didnt reply,so we did on the 16February this time with the proof of payment.Two weeks passed no feedback so I called again,spoke to Zintle who said she will send an escalation to Refunds department again because she can see the funds were cleared.Yesterday I called and spoke to Lance who said the refunds department asked for proof of payment again on the 2nd March tht surprised me coz it was confirmed tht they received the proof.Lance suggested I send the email again so I did.I'm getting really angry because I'm stuck cant start my business because of them.they are the ones tht suggested I can apply for a refund which means it is possible but why they're taking this long, I don't know.I need urgent feedback