MS
Meiki S
1 reviews | Active since May 2021
02 Aug 2021, 13:29
Refund refusal and bad service
I wrote about a refund request to standard bank with regards to an account that they closed and I made a payment without knowing it was closed on 15th December 2018. I was contacted by standard bank and they requested proof, I send it on the 15th July 2021. Request feedback, update no feed back has been given.
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Replies (2)MS
Meiki S's updateReviewer Update
11 Aug 2021, 10:20Still waiting for your reply
MS
Meiki S's update11 Aug 2021, 10:20
Reviewer Update
Still waiting for your reply
Standard Bank's replyOfficial
02 Sept 2021, 08:28Good day Meiki
Thank you for bringing your concerns to our attention.
Please be advised that your matter was escalated accordingly. We will revert to you as soon as possible.
Thank you for being a loyal customer.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for bringing your concerns to our attention.
Please be advised that your matter was escalated accordingly. We will revert to you as soon as possible.
Thank you for being a loyal customer.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply02 Sept 2021, 08:28
Official
Good day Meiki
Thank you for bringing your concerns to our attention.
Please be advised that your matter was escalated accordingly. We will revert to you as soon as possible.
Thank you for being a loyal customer.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Please be advised that your matter was escalated accordingly. We will revert to you as soon as possible.
Thank you for being a loyal customer.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***