Refund received

I would just like to compliment Olla Letsoalo for assisting me with a query I logged with regards to my homeloan. I called in early February to change my debit order however the debit order was not changed and I was unaware of that. My debit orders use to run on the 20th of each month, I needed to change it to the 1st of each month. <br> <br> Unfortunately my son passed on, on the 18th of February. A friend gave me R5000 to assist with the funeral. The home loan debit order went off on the 20th, I called the home loans department to explain and complain. I was in mourning and hurting over my son's death but the person who I spoke to was unsympathetic and didn't care and wasn't even prepared to help me. I then went into a branch to urgently withdraw R5000 from my 32 days investment account and I was charged R400 penalty fee.<br> <br> I logged a call here, on twitter and on Standard Bank's website. Olla called and was helpful from the word go. The rest of the other people I spoke to didn't care. Olla ensured that my debit order was changed and the penalty fee was reversed and I was refunded yesterday.<br> <br> I'm disappointed with this bank but Olla saved the day. Thank you Olla for being so helpful.