REFUND QUERY NOT RESOLVED

On the 03/08 I requested for Banking Details from Standard Bank in order to effect an EFT as I had switched Bank Accounts and the Insurance Premium for the 01.08 did not go off the new Bank Account Details hence in order to ensure that the Insurance Policy was up to date I had wanted to do an EFT. When entering the Beneficary Details there were various options which came up hence I contacted S/Bank and was advised to choose the Beneficary Name SBSA and later on I was advised that this was the incorrect account name. I then did another EFT on the 17.08 despite the refund not being received.To date I have sent a total of 21 emails & have made numerous phone calls. SBIB Multi Product have contacted me about 4 to 5 times & have advised that I need to contact Standard Bank Vehicle and Asset DIRECTLY and obtain the refund despite the fact that the incorrect information from SBIB Multi product. Standard Bank Vehicle and Asset have yet to respond to a single email or return any of my calls. I have also called both divisions numerous times. The emails that were sent expressed my utter disgust and annoyance with both divisions and I even advised that I was considering cancelling my policy.