GM
Gcinokuhle M
1 reviews | Active since Jul 2024
22 Jul 2024, 10:46
Refund on *****ulent Transactions
I reported *****ulent activity on my account 21 WORKING DAYS ago. I have a case number. Every time I call and write emails, they “escalate my issue” but nothing has been done. Standard Bank has never contacted me regarding my refund.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
22 Jul 2024, 11:03Good day Gcinokuhle
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jul 2024, 11:03
Official
Good day Gcinokuhle
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
GM
Gcinokuhle M's updateReviewer Update
30 Jul 2024, 09:23Thank you Standard bank for the prompt feedback. I got my refund from *****ulent transactions in 2 days. The customer service help line consultant was patient with me and we made progress.
GM
Gcinokuhle M's update30 Jul 2024, 09:23
Reviewer Update
Thank you Standard bank for the prompt feedback. I got my refund from *****ulent transactions in 2 days. The customer service help line consultant was patient with me and we made progress.
Standard Bank's replyOfficial
30 Jul 2024, 09:47Dear Gcinokuhle
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jul 2024, 09:47
Official
Dear Gcinokuhle
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***