Refund on two homeowners policies incorrect

Dear customer, <br> We would like to confirm that your service request *** for Unhappy with Administration, is now open. Please allow until 13.10.2015, for investigation and resolution. <br> If you have any further questions about this service request, please call us on ***. <br> Regards, <br> Standard Bank<br> Dear customer, <br> We are still working on your service request ***. Your service request is important to us and will be resolved at the earliest. <br> Thank you for your patience. <br> If you have any further questions about this service request, please call us on ***. <br> Regards, <br> Standard Bank<br> Standard bank did made a refund on bond account regarding two homeowners policies on the same property. However the amount was incorrect.<br> <br> Refer complaint dated Wednesday 19 Augustus 2015 as well as feedback 28 September 2015<br> I did sent a recon of the amount that need to be refund to Martha Motsamai.<br> <br> PLEASE HELP !!! This issue is going on for years now.<br> Utterly Disgusted: Matthee, Cara-Lee phoned me on Monday and ask me to send all the documentation related to this query to her. She will phone me back on Monday before 2. So I did send all the necessary documenta