AC
Ana C
1 reviews | Active since Dec 2012
10 Mar 2026, 10:27
Refund on the excess paid
Good day, I trust you are well. I made a payment to my Connect account last week Thursday for the amount of R2,548.13. Due to a technical error from Standard Bank, the funds were deducted three times. I kindly request that the excess amount of R5,096.26 be refunded to my account urgently.I urgently need these funds to pay for my registration, and the closing date is 13 March 2026.I have already called and emailed with the contact details provided. I was advised yesterday that someone would call me back, but I have not received any feedback. This matter is urgent. Regards,
Ana
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Standard Bank's replyOfficial
10 Mar 2026, 10:32Dear Ana
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply10 Mar 2026, 10:32
Official
Dear Ana
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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